Webinar Series

Facility Care and the Noblis' Center for Health Innovation Present:

Facility Planning – Integrating Customer Experience, Provider/Staff Effectiveness and Space Efficiency as You Plan New or Renovated Facilities

Earn IACET CEU credits* by joining Noblis presenters Frank D. Kittredge, Jr., Senior Principal, William Hejna, Jr., Senior Principal, and Marysol Imler, Consultant for an informative facility planning webinar.

December 2, 2008 — 1:30 PM to 3:00 PM Eastern Time

Fees: Audio Only - $199 | CD Only - $199** | Combo - $269**
**All CD orders will be assessed a $20 Shipping & Handling Fee for CD and Conference Materials.

*Meets the Requirements for CHFM, CHSP, & CEU continuing education credits

Patients' increasing demands for better access to health data; the need for improved coordination and continuity of services; the trend toward providing more personalized and compassionate care; as well as the increasing demands relative to quality of care, have pushed institutions to implement new clinical technology. Technological advances, coupled with the current boom in health care construction activity and new approaches to process innovation, have created an unprecedented opportunity for hospitals to rethink their service delivery models. Without thoughtful planning, these institutions are at risk of incorporating pre-existing physical and operational limitations in new or expanded structures. Now more than ever, a three-pronged approach that emphasizes desired customer experience (the right processes), provider/staff effectiveness (the right location), and space efficiency (the right size) is required in the planning of a new facility.

Taking a "fresh look" at facility planning, the Webinar titled, "Facility Planning – Integrating Customer Experience, Provider/Staff Effectiveness and Space Efficiency as You Plan New or Renovated Facilities," will focus on how to engage hospital’s stakeholders to define a desired future state, “Concept of Operations." Through the use of case study examples, the presenters will illustrate the natural tension and need for balance between customer experience, provider/staff effectiveness and space efficiency.

For more information and to be added to our mailing list contact us by email HealthInnovation@noblis.org or by phone 866.882.9007